Call Answering Service for Small Businesses

Call answering headset on desk

Why choose AFJ Associates for your call answering services?

Did you know that, on average, businesses miss 1 in every 3 calls, that’s a third of your potential revenue going unanswered!

Utilising our call answering service, not only helps increase the efficiency of your business, but also frees up time and resources, so why not let us handle your calls while you handle your business!

The saying “people buy from people” couldn’t be more apt when it comes to answering calls. So, whether you are a small business that requires full time support or a large organisation that needs help with overflow calls, our friendly team will answer your calls promptly and professionally on every occasion.

Key features of our call answering service

Professional call handling by experienced staff

Customisable scripts to match your business tone

Instant message notifications via email or SMS

Call screening and forwarding options

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Benefits of business Phone Answering Services

Our phone answering service offers numerous benefits, such as improved customer service, increased efficiency, and reduced workload for you and your staff.

By outsourcing your call handling to us, you can focus on growing your business while we take care of your calls.

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Monthly call answering plans for small businesses

Bronze Package

From £65 Mo.

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Our basic service includes a dedicated phone line where calls are answered by a professional receptionist, who will text or email you up to five pieces of information, so you can return the call:
  • Company name
  • Name of contact
  • Telephone number
  • Email address
  • Brief message

Silver Package

From £120 Mo.

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This includes all features of our bronze service but with the addition of:
  • Detailed message taking
  • Call forwarding
  • Call screening
  • Customer call back

Gold Package

From £195 Mo.

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This includes all features of our previous packages with the addition of:
  • Inputting caller details onto your system
  • Liaising directly with members of your team
  • Relay responses to customers

Platinum Package

From £355 Mo.

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Our platinum service is for those businesses that need more than just their calls answered. Your dedicated Receptionist will have been briefed on your business and its products/services. They will not only answer your calls, but deal with the admin tasks associates with them including:
  • Booking/Confirming/Re-scheduling appointments & meetings
  • Contact enquiries that come into your mailbox
  • Answer questions about your products or services

No Commitment Needed Enjoy the freedom of pay as you go…

Pay As You Go

From £1.25 Per Minute

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Our PAYG service is great for those with a low call volume, or for those that just need their calls answered at certain times, for example when travelling or in a meeting. Our professional receptionist will provide you with:
  • Caller's name
  • Caller's number
  • Brief message
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Businesses Types of business we work with

Questions? Thinking about outsourcing your business calls to an answering service?

We understand that trusting someone else to manage your calls can feel like a big step. Our team is here to provide clarity and ensure your business communication runs seamlessly. To help ease any concerns, here are some of the most common questions we receive from business owners like you…

How does call answering service work?

Our service works by routing your business calls to our operators. They answer the call according to your specific instructions, take messages, and forward them to you via email or SMS.

Can I customise the way my calls are handled?

Absolutely! We offer customisable scripts and call handling options to ensure that the service matches your business’ tone and requirements. You can decide how calls should be answered, what information should be taken, and how messages should be delivered.

How much does the service cost?

We offer various pricing plans tailored to suit small businesses and sole traders. Pricing depends on factors like call volume and the level of customisation you require. Contact us for a quote tailored to your needs.

How do I set up the service?

Setting up our call answering service is simple. After an initial consultation to understand your needs, we’ll get everything ready for you. Once your account is set up, our team will start answering calls according to your instructions.

What industries do you serve?

We provide call answering services for a wide range of industries, including trades professionals, business services, healthcare providers, and more. Our service is flexible and can be tailored to meet the specific needs of your industry.
What is the difference between a voicemail and an answering service?
Voicemail is a recorded message that callers leave when you are unavailable to answer the phone. An answering service, like ours, provides a live person to answer calls on your behalf. This personal touch can enhance customer satisfaction and improve your business’s professionalism.

Focus on Your Business, Not Your Calls!

Arrange a free 30-minute discovery call, and learn more about how we can help your business thrive.

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